Water and sewer billing to customers is done on a bi-monthly basis.
If you do not receive your bill during the first week of your billing month, please call (630) 293-2200 to receive a copy.
If you are set up for automatic withdrawal, your water and sewer is paid on the last banking day of the month.
West Chicago offers a number of convenient payment methods. The City accepts payments of cash, check, American Express, Visa, MasterCard, Discover, E-PAY, and automatic withdrawal. No signature is required for E-PAY payments. E-PAY payments can be made with a MasterCard, American Express or Discover card.
Customer service representatives are available to access water and sewer account information during normal business hours of 8:00 a.m. to 4:30 p.m.
Residents may choose to have payments automatically deducted from their checking or savings account. Call (630) 293-2200 to have an automatic withdrawal form mailed to your house, or download the form below. Once this form is complete, return it to City Hall.
Residents may drop off payment in person at the City’s Administrative Services Department between 8:00 a.m. and 4:30 p.m., Monday through Friday.
There also is a drop box located in the City Hall parking lot, next to the U.S. postal mailbox for after hours payment – check or money order only. The drop box is emptied at 8:00 a.m. each weekday.
Residents may use either the self addressed envelope that is enclosed with the water and sewer bill, or mail payment directly to:
City of West Chicago
475 Main Street
West Chicago, IL 60185
The State of Illinois E-Pay system is a convenient and secure way to pay utility bills. The State charges a convenience fee for use of this service. E-PAY payments can be made with a MasterCard, American Express or Discover card.
Link to site: E-PAY
The minimum charge bi-monthly, including the first 333 cubic feet or 2,491 gallons of water used is based on meter size.
User Fee – $3.00/bi-monthly billing charge.
Residential – $4.20/100 cubic feet or $5.61/1,000 gallons
Industrial/Commercial – $4.36/100 cubic feet or $5.83/1,000 gallons
100 cubic feet = 748 gallons
Optional Sprinkler Meters
The City of West Chicago offers the option of purchasing a sprinkler meter to new and existing homeowners. Sprinkler meters record outdoor water use only, and may be beneficial for those homeowners that incur high water bills during the warmer months due to watering of new sod, lawns and landscaping, filling swimming pools or washing automobiles. Water usage registered by a sprinkler meter is billed at the current water rate plus a 15% surcharge, but no sewer rate is charged on that usage since that portion of water is not returned to the sanitary system for treatment.
To obtain a sprinkler meter, please contact the Community Development Department at (630) 293-2200 ext. 131. Sprinkler meters must be installed by a private contractor who is contracted by the homeowner. After installation is complete, the meter must be inspected by the City prior to putting the meter into service. Once receiving an approved inspection from the City, the Administrative Services Department should be contacted at (630) 293-2200 in order to begin receiving the sewer credit for outdoor water usage.