Water and Sewer Billing

In October, there were approximately 175 customers who had not paid the amount invoiced in December 2021 to become current by the September 30, 2022 deadline.  Of those invoiced, 47 had paid no portion of their back-billed balance, and were issued shutoff notices.  All but two have now paid in full, with the remaining ones being vacant houses.

As of November 18, there are approximately 75 customers who are not current.  Many of these customers have only paid a small amount towards their back-billed invoice, and have not made much headway.  In December, for those customers who have not been making regular payments on their account will be issued late notices, with no late fees applied.  For this subgroup of customers, should their accounts not be paid in full by December 21, 2022, they will received a shut off notice, which will provide for the termination of water service on December 28, 2022 should their account balances remain unpaid.

For the remaining customers who still have an outstanding balance, please continue to make substantive payments to become current.  In January 2023, the City will be issuing its final invoice that contains any portion of the back-billed amount.  In February, late fees will be applied if the amount on the January invoice is not paid in full, and then the water termination process will begin for this subgroup of customers, such that by the end of February 2023, all customers will be current.