Resident Services
Online Citizen Police Reporting
Citizens can provide details of incidents that do not require immediate police response. Details will be reviewed by the West Chicago Police Department and responded to accordingly. The following crimes or reports may be submitted through the Online Reporting System:
- Accidental Damage to Vehicle
- Burglary from Motor Vehicle
- Criminal Damage to Property/Vehicle under $300
- Harassment by Electronic Communications
- Identity Theft
- Lost Property
- Telephone Harassment
- Theft Under $500 - No Suspect Information
- Trespass to Vehicle - No Suspect Information
Please confirm the following to find out if online citizen police report filing is right for you:
- This is not an Emergency
- There are no injuries
- There are no known suspects
- This incident occurred within the West Chicago city limits
- There is no evidence to collect at the incident location
- There are no witnesses to the incident
All cases filed using the Online Reporting System will be reviewed. Please allow 5 business days for your report to be processed through our records management system. Upon review, if further investigation or additional information is needed, an officer will contact you
Residents can follow up on their report, or may contact the West Chicago Police Department for other questions through the Department's non-emergency contact information.
Animal Control
DuPage County Animal Control Ordinances
West Chicago has a number of laws regulating the care, treatment, and registration of pets. The following City ordinances pertain to animal control:
- There is a limit of four household pets allowed per residence.
- The owner of the pet is responsible for cleaning any waste produced by the pet.
- Residents are prohibited from owning any agricultural, non-domestic, or exotic animals.
- It is unlawful for any person to keep any animal on any property located within the City when the keeping of such animal constitutes a public nuisance or menace to public health or safety.
Visit the DuPage County's website to view all ordinances specific to animal control for resident in DuPage County. DuPage County Animal Services enforces state and county animal control and welfare laws. For a complete list of services provided by DuPage County Animal Services, visit their website.
City of West Chicago Mandate Requiring Animals be Secured at All Times
Under the City of West Chicago regulations, owners of any animal are required to restrain their pets with a leash, keep them within their own property or that of a consenting individual, place them in a crate or cage, or confine them inside a vehicle.
City of West Chicago Fines for Animals Engaging in Hostile Behavior
Under the City of West Chicago regulations, pet owners could face substantial fines if their animals engage in behaviors such as chasing, barking at, or biting people, vehicles, or another animal. These fines are no lower than $500.00 for the initial offense; $1,000.00 for the second offense; $1,500.00 for the third offense; each up to $50,000.00. These penalties are separate from any costs associated with the damages and injuries suffered by a biting victim as mandated by the County.
Reporting an Incident Involving Animal Control
Unless indicated in the section to do otherwise, all reports for incidents involving animal control should be directed to the City of West Chicago's Police Department.
Lost Pet
If you've lost a pet, please visit the DuPage County Animals Services website to fill out a lost animal report or to view a list of lost animals throughout the County.
Wild Nuisance Animals
The City of West Chicago has an agreement with a private company to provide the residents of West Chicago with a service to remove wild animals from their residences. On Target Animal Control will provide the capture and removal of nuisance animals at the following rates and under the following conditions:
- The $95.00 set up fee will be waived.
- Residents will be charged $75.00 for the first animal.
- Residents will be charged $45.00 for each additional animal.
- Exceptions to this include squirrels, birds and bats above the structure’s first story and coyotes, beavers and muskrats which require a set-up fee and a labor-intensive technique
Any West Chicago resident requiring the removal of a wild animal should contact On Target Animal Control directly at (815) 286-3073.
Snow Removal
The City is divided into seven plow routes. This allows the City to have at least one truck working in all areas of town. Each route contains primary and secondary roads. Primary roads are those that keep traffic flowing in and out of West Chicago and are the first streets to be salted and plowed.
Secondary roads are those that have less traffic flow, are generally side streets, and are salted and plowed upon completion of primary roads. During heavier snowfalls, side streets may not be plowed until after the snowfall stops. The City will make every effort to at least make side streets passable until the trucks have time to properly plow the streets.
Please wait until your street is completely plowed before cleaning off your driveway.
Snow Removal City Policies
Residents should be aware of the following City policies:
- City Ordinance imposes a parking ban on all streets after a two-inch snowfall until such time as the street has been completely plowed curb-to-curb.
- It is illegal to plow or shovel snow from driveways or sidewalks into the street.
- The City does not provide for snow removal from sidewalks other than in front of municipal properties and from the A. Eugene Rennels Bridge.
- The City will not be responsible for damage to improperly installed mailboxes or to boxes damaged by thrown snow. Properly installed mailboxes require the box to be securely attached to a strong post with the face of the box a minimum distance of six inches behind the back of the curb (preferably 12 inches).
- The placing of ornamental rocks or other objects along the curb line is illegal as they present serious safety hazards to snow removal equipment and other traffic.
Cemetery Management
The City owns and maintains two cemeteries:
- Glen Oak Cemetery: Located between National Street and Hawthorne Lane on Arbor Avenue.
- Oakwood Cemetery: Located at Oakwood Avenue and York Avenue
Other Cemeteries in the City include Calvary Cemetery located at East Washington Street and Easton Avenue. This cemetery is owned by the Joliet Diocese. For more information, please contact St. Mary's Catholic Church, (630) 231-0013.
For purchasing information, please contact John Reynolds, City Sexton, (630) 231-6854.
If seeking a specific person, or persons, within the West Chicago City-owned cemeteries, please use the digital map located on this website by clicking the button below.
Senior Services
The City of West Chicago has partnered with Ride DuPage and the DuPage Senior Citizens Council to provide its senior residents with several services to assist them with their day-to-day activities and needs. Provided are several services provided by the City's partners through the City's annual contributions.
Senior Transportation (Ride DuPage)
Ride DuPage is a transportation service that operates 7 days per week, 24-hours a day. Residents of West Chicago that are 65 years old or older or qualified people with disabilities (RTA Reduced Fare Card) to have access to low-cost transportation throughout DuPage County.
Fare to utilize this service is $2.00 for pickup and $1.00 per mile. In order to participate in the Ride DuPage transportation program, resident must first become a registered rider.
To register for the program, please call (630) 293-2200 ext. 158, or visit the West Chicago City Hall Community Development Department at 475 Main Street from 8 a.m. to 4:30 p.m. on Monday through Friday.
Yard Clean-Up
DSCC volunteers will go out to seniors’ homes and rake leaves and pick up any trash or debris that has accumulated throughout the season and remove it. The DSCC will also provide a well-being check as part of this service.
Seniors, or caregivers of seniors, can submit an application for this service by visiting the DSCC website. Once an application is received, the DSCC will review the information and follow up to schedule a yard clean-up.
In-Home Meal Delivery
The DuPage Senior Citizen Council oversees the preparation of a wide variety of ready-to-eat, single serving meals that are then delivered to homebound seniors.
All meals provided through the “Meals on Wheels” service are low salt and low cholesterol. All meals are prepared under the guidance of a Registered Dietician to ensure that they meet the 1/3 Dietary Reference Intake established by the U.S. Government for adults 60 years old and over. Vegetarian, diabetic and pureed meals are available.
The DSCC will also provide a well-being check as part of this service.
Visit the DSCC’s website to request an in-home meal delivery or to learn more about the program.
Minor Home Repairs
DSCC enlists skilled and knowledgeable staff to provide small home repairs that may be too minor to call a contractor. As part of the service, DSCC will send team members to a senior’s home to provide an estimate and then will fix the issue at a cost of $40 per hour. Visit the DSCC’s website to view a list of items that may be considered a minor home repair.
Contact the DSCC office at (630) 620-0804 or email info@dupageseniorcouncil.org to submit a request for a minor home repair. Please note, due to limited staff, not all minor home repair requests can be honored. All requests on a case-by-cases basis.
If a project is considered to be beyond a minor home repair, the DSCC offers a Contractor Referral Program that assists seniors in finding professional prescreened contractors to assist with larger projects.
Visit the DSCC website to learn more about the Contractor Referral Program.
Pet Food & Assistance
The DSCC Pet Food & Assistance Service helps seniors by providing pet food and veterinary visits for their pet. Volunteers can deliver pet food that is donated by local pet shops, businesses, and individuals.
Additionally, the DSCC has several veterinary partners who can assist with keeping senior’s pets happy and healthy by performing pet check-ups.
Visit the DSCC website to learn more about the Pet Food & Assistance Service.
Well-Being Checks
Well-being checks are provided to ensure seniors are not experiencing any medical, physical, or household issues that may danger them and to ensure they are feeling well, eating property, and their home environment is safe and secure. If there is ever an issue, the DSCC mobilizes an Emergency Follow-Up Protocol to address the concern.
This service is provided along with DSCC’s Friendly Visit and Assistance Service, Yard Clean-Up, and In-Home Meal Delivery. If seeking to sign up for well-being checks only, please contact the DSCC office at (630) 620-0804 or email info@dupageseniorcouncil.org.
Friendly Visit & Assistance
DSCC volunteers visit with seniors to socialize, help with a few tasks, provide a well-being check, and to simply catch up on the latest news.
Seniors, or caregivers, can sign up for the Friendly Visit & Assistance Service by contacting the DSCC office at (630) 620-0804 or email info@dupageseniorcouncil.org.